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We can either refit you in contact lenses that are thinner, have more oxygen, or retain moisture better. Always call our office and ask about your refitting options. If you like the contacts but feel they dry out too quickly, we highly recommend an office visit to our dry eye clinic so we can treat your dry eye properly, ensuring your contact lenses remain comfortable throughout the day.

For updates on your contact lens delivery, please contact our office directly. Like any manufacturing process, the production of contact lenses can face delays due to weather conditions or unexpected challenges. Rest assured, we will provide you with sufficient trial lenses to ensure your comfort and vision needs are met until your order arrives at your doorstep.

Always contact our office and we can reach out to the contact lens representative and get back to you in 24 hours.

Of course, if you have an Alcon or Johnson & Johnson lens you can now re-order through email. If you have a CooperVision or Bausch + Lomb lens, call our office or reach out to us via email and we will call you back with a contact lens quote.

Your comfort is our top priority. The first step is to visit ouroptical center, where our  trained opticians can adjust and fit the frames better to your face for optimal comfort.. Different frames have their own unique feel, and some are just too heavy in the nose, ears, or rest uncomfortably  on your cheeks. If we cannot achieve a better fit, we will happily exchange your frames for ones that provide a more comfortable fit.

The most common aesthetic complaint about new glasses are the thickness of the lenses or the appearance of anti-reflective coating. If you don’t like the way it looks, we can always upgrade you to a thinner lens and/or change your anti-reflective treatment to something less noticeable. We invite you to consult with our opticians to explore all available options.

We utilize a daily-updated Hoya spreadsheet to track the production stages of your glasses. Any issues such as lens cutting difficulties or scratches during manufacturing may cause delays.  If it’s been longer than 5-10 days without notification via call, text, or email that your glasses are ready, please reach out to us and we will contact you within 24 hours.

If you purchased glasses from us within the past year, we offer a free replacement for damaged frames. However, the frame manufacturers require proof of the damage. The only exception is if the frame has been discontinued from the fashion line; in such cases, we will work with you to find an alternative solution. Please note that frames with bite marks, teeth marks, or damage from extreme heat—indicating clear abuse—are not eligible for this warranty.

Yes, as long as there are no bite or teeth marks, Hoya will replace your scratched lenses for a full year as long as the anti-reflective treatment was protecting the lens.

Everyone should come in every six months to get their lenses re-adjusted to their face. Frames will naturally go out of alignment and we need to bend them back into alignment. An optician is always available for adjustments.

Eyestrain or slightly blurred vision with multifocal/monovision is completely normal and expected. Multifocal contacts are made of concentric rings that focus your vision at distance and near at the same time. Your brain cues in on what you want to see and attempts to ignore the ‘blurred concentric ring’ that focuses on the distance other than what you are looking at . Multifocal/monovision contacts are great for seeing both distance and near but everything will be slightly out of focus due to the design. Most of our multifocal patients wear the contacts 25%-50% of the time so their eyes can have a break with glasses.

Did you know many people, especially myopes decrease in prescription as they older? As the eye changes and evolves, it can be difficult to adapt to a prescription that has less minus or more plus. Relax the eyes and if the vision continues to feel blurred in contacts and glasses, call our office and we will find a solution. The doctors have told all medical technicians that we approve more or less .25 changes to prescription because it is a mild change and also can improve comfort.

With Sync, ID screen, and progressive, there is a learning/adaptation period. When you look straight ahead in the distance you will see a ‘swim effect’ on the bottom of the lenses in the glasses. This wave effect will be less noticeable the more you wear the glasses. If after 7-10 days you cannot adapt to the ‘feel’ of multifocal glasses, we can easily fit you in a pair of glasses for distance and a pair of glasses for near/computer/reading.

Because Avant-Garde is open six days a week, there will always be two doctors working at the practice. All doctors recognize that not every patient-practitioner relationship is a perfect fit and we don’t take it personally. Please let reception know the doctor you prefer to see for future examinations. Please note that Dr. Jamie Yee is the owner and gets booked up the fastest.

Prior authorization is a frustrating process where the doctor and pharmacy vouch for you to get the eye drops but your insurance company pushes back and wants to know why you need it. If you would like to know the status please call or email our office. We will let you know where it is in the process. Also, some pharmacies start a prior authorization and don’t let the doctors know so it stays in limbo until a patient calls.

The optomap replaces dilation. Very few optometrists dilate due to the lengthy process of waiting for the eyes to dilate, and the uncomfortable side effects of dilation (experiencing difficulty with near vision and excessive brightness for 2-5 hours.). Insurance does not cover optomap but does cover dilation. Know that optomap photos and/or dilation is highly recommended once a year. Most eye diseases have no symptoms and do not blur your vision. and We can only see these diseases or conditions with an optomap. If you are diabetic or pre-diabetic an optomap photo is 100% non-negotiable, as the primary care physician needs to know the level of retinopathy and we need all retinopathy on record.

Always ask the doctor in the examination what your contacts and glasses prescription means. Dr. Yee goes over the level of myopia/hyperopia, your astigmatism, your axis, and any presbyopia during the exam. Feel free to ask her any questions during this exam. After the exam if you have any questions, the opticians would be more than happy to explain your prescription in greater detail.

Medical insurance is the most fickle and confusing part of the medical world. We always look up copays prior to the exam but because deductibles are a large part of how much a patient needs to pay, a patient commonly will owe more once the exam is filed. If we overcharged a patient, we always call the patient when we get the claim and refund the amount. For patients that don’t call back, we keep a credit on their account.